Returns & refunds

Your 14-day right to cancel

Under the UK Consumer Contracts Regulations you may cancel your order within 14 days of receiving it without giving a reason. Tell us by emailing hello@upgradd.co.uk with your order number.

You then have a further 14 days to send the items back. Unless the item is faulty or incorrect, you pay the return postage.

Sealed skincare

For health and hygiene reasons, products that have been unsealed or opened after delivery cannot be returned for change of mind. This does not affect your rights for faulty or misdescribed goods.

Where to send returns

Send returns to: Harjam Innovations Limited, trading as Upgrad’d Laboratories, E2 Churcham Business Park, Churcham, Gloucester GL2 8AX, United Kingdom. Please include your order number and, if you can, a copy of your order confirmation.

Faulty or wrong items

If something is faulty, damaged or not as described, contact us and we’ll offer a replacement or full refund, including postage, in line with the Consumer Rights Act 2015.

Refunds

Refunds go back to your original payment method within 14 days of us receiving the returned items (or proof you’ve sent them).

Who you’re buying from

PULP is a brand of Harjam Innovations Limited, trading as Upgrad’d Laboratories. Registered address: E2 Churcham Business Park, Churcham, Gloucester GL2 8AX, United Kingdom. Company registration no. 11037577 · VAT registration no. GB 435948950. Email hello@upgradd.co.uk · Tel +44 (0) 1452 90524.